Return & Refund Policy

Please review and edit this draft before launch so it matches your actual return terms.

Eligibility

Products are eligible for return if they arrive damaged, defective, or if you received the wrong item.

Return Window

Return requests must be raised within [X] days of delivery.

Damaged Product

Send us clear photos of the outer packaging and the damaged item within [X] days of delivery. We will arrange a replacement or a refund.

Wrong Product

If you received an item you did not order, contact us and we will arrange a pickup and send the correct product at no extra cost.

How to Request a Return

Message us on WhatsApp at [Add number] or email slcrockeriesngp@gmail.com with your order number and photos. Our team will guide you through the process.

Refund Process

Once your return is approved and received, the refund is processed to your original payment method within [X] business days. COD orders are refunded via bank transfer or UPI.

Non-returnable Products

[List any items you cannot accept back — for example clearance items, used products, or items without original packaging.]

Cancellation Policy

Orders can be cancelled free of charge before dispatch. Once dispatched, the return process applies instead.

Contact Us

Email: slcrockeriesngp@gmail.com | WhatsApp: [Add number]